The sale that goes elsewhere
A customer asks “Is this in stock?” Three hours later, they’ve already bought it somewhere else.
E-COMMERCE CUSTOMER SUPPORT & OPERATIONSE-commerce support.
E-commerce support.
For your growing store.
NexBee provides managed e-commerce customer support for order updates, returns, product questions and day-to-day store administration. Your team works in your approved tools and follows your policies, with refund exceptions and sensitive decisions routed back to you.
From $10/hrYour own dedicated specialist
✓ 16 free hours across 5 days ✓ No card. No contract.
NNexBee / Ecommerce support
YOUR BUSINESS. OUR PEOPLE.
From first question to next purchase.
- 01Receive the inquiryAligned to your priorities↗
- 02Check orders & optionsWorking in your systems↗
- 03Resolve & follow throughWith clear ownership↗
Support that fits your existing tools
ShopifyWooCommerceGorgiasZendeskTidioFreshdesk
GET BACK TO BUILDING YOUR BUSINESSYou didn’t start your store
You didn’t start your store
to live in your inbox.
You’re sourcing products, running ads, packing orders, and trying to answer 50-plus messages. Something gets missed. And it costs more than time.
The comment nobody answers
A question sits on your product post for two days. New visitors wonder if anyone is paying attention.
The dispute that escalates
A customer can’t get an answer, so they go to their bank. You could lose the product, the refund, and a chargeback fee.
The cart left behind
Somebody adds three items, gets distracted, and never comes back. Without follow-up, that sale disappears.
ONE SPECIALIST. OR YOUR WHOLE OPERATION.The support you need.
The support you need.
The team behind it.
One dedicated specialist handling your inbox, or a full team running support and back-office operations — both come from our own hired and trained people, working exclusively on your account.
Your specialist works inside a managed operation with training, oversight, quality assurance, and backup. That support is there whether you need ten hours a week or a full team.
Build my custom plan ↗YOUR MANAGED SUPPORT STRUCTURE
Your business Goals · Brand voice · Workflows
Your account / team lead One point of contact
Dedicated
specialists
specialists
Quality
assurance
assurance
Operational
backup
backup
Built around your account. Supported by an entire operation.
ROLES, NOT GENERIC TASKS
The right people. Clear ownership.
Get the specific specialists your business needs, with a clear point of contact.
Customer Support Specialist
Email, live chat, and social media DMs and comments — the first point of contact for every customer.
Order & Fulfillment Specialist
Order status, tracking, returns, and exchanges.
Dispute & Chargeback Specialist
Resolving issues before they turn into a bank dispute.
Reputation & Review Specialist
Requesting reviews from happy customers and responding to public feedback.
Revenue Recovery Specialist
Abandoned cart follow-ups and win-back messaging.
Quality Assurance Lead
Reviews replies and resolutions for accuracy, tone, and consistency.
Account / Team Lead
Your single point of contact, coordinating every specialist on your account.
SIMPLE START. SMARTER GROWTH.Two ways to take
Two ways to take
support off your plate.
Choose reliable daily support, or add revenue recovery and reputation management.
Starter
Everything you need to stop losing customers to slow or missed support.
$10/hour
Get started with Starter ↗- Email support
- Live chat support
- Social media DM & comment replies
- Order status & tracking inquiries
- Returns, refunds & exchange handling
- Complaint resolution & escalation handling
- FAQ / help center management
- Basic reporting
Best for
Store owners who need reliable, professional support handled daily, without adding an in-house hire.
Growth
Everything in Starter, plus services that protect your reputation and recover revenue.
$15/hour
Get started with Growth ↗All Starter support services, plus:
- Chargeback prevention & handling
- Review management
- Abandoned cart follow-up messages
- Advanced reporting
Turn customer support into
a growth channel.
a growth channel.
Best for
Store owners ready to protect revenue from disputes and recover sales already slipping through the cracks.
Coverage hours and broader operational services are scoped in your custom quote.
Compare what’s included
| Feature | Starter · $10/hr | Growth · $15/hr |
|---|---|---|
| Email, live chat & social media support | Included | Included |
| Order status & tracking | Included | Included |
| Returns, refunds & exchanges | Included | Included |
| Complaint resolution & escalation | Included | Included |
| FAQ / help center management | Included | Included |
| Reporting | Basic | Advanced |
| Chargeback prevention & handling | — | Included |
| Review management | — | Included |
| Abandoned cart recovery | — | Included |
THE WORK BEHIND EVERY BETTER EXPERIENCEEvery service.
Every service.
A reason it matters.
Explore the work your team takes on, and how it helps your store.
Your everyday support STARTER + GROWTH
Email support+
Every question gets a fast, professional answer. No messages sitting for two days, no sales lost to silence.
Live chat support+
Most live chat questions come from people who are about to buy. A fast answer is often the difference between a sale and an abandoned tab.
Social media DM & comment replies+
An ignored comment or DM makes a page look abandoned. We keep it looking like a business that’s actually paying attention.
Order status & tracking inquiries+
Fast, accurate answers cut down on panic refund requests and give customers confidence in their order.
Returns, refunds & exchange handling+
A smooth return is often what turns a one-time buyer into a repeat one — it’s proof you’ll actually stand behind what you sell.
Complaint resolution & escalation handling+
Handled calmly and quickly, a bad experience stays private instead of becoming a public complaint.
FAQ / help center management+
A help center that’s kept up to date means fewer repetitive tickets and more time for the ones that need a real person.
Basic reporting+
A weekly summary of what customers are asking, how fast we’re answering, and what keeps coming up. Included in Starter; Growth includes advanced reporting.
Protect & recover revenue GROWTH
Chargeback prevention & handling+
We reach unhappy customers before they get to their bank — helping keep chargeback fees and lost inventory off your books.
Review management+
We ask happy customers for reviews while the experience is fresh, and handle negative ones professionally instead of leaving them to sit.
Abandoned cart follow-up messages+
A short, well-timed message to someone who almost bought can recover sales that would otherwise be gone.
Advanced reporting+
Trends across complaints, return reasons, chargeback rate, and cart recovery — real insight into your business, not just a ticket count.
Support is where most clients start.
It doesn’t have to be where you stop.
It doesn’t have to be where you stop.
GO BEYOND THE INBOXMore of your business.
More of your business.
Off your to-do list.
Need something beyond support? Build a custom plan with the services that matter to your store.
Order & inventory management
Order processing, fulfillment coordination, and low-stock alerts.
Product listings
Creating and updating product pages and writing product descriptions.
Website management
Updates, maintenance, new pages, and keeping your site running as it should.
Marketing support
Social posting, email and SMS campaigns, paid ad management, and SEO basics.
Back-office & admin
Vendor coordination, bookkeeping data entry, and shipping labels.
Your business.
Your plan.
Take what you need, skip what you don’t, and pay for exactly that.
Get a free custom quote ↗SUPPORT ON YOUR SCHEDULEYour customers don’t
Your customers don’t
shop on a 9-to-5.
Coverage is built around your business. Tell us when your customers need you, and we’ll shape the schedule and pricing around it.
Let’s plan your coverage ↗REAL AGENTS. REAL OVERSIGHT.Consistent support.
Consistent support.
With people accountable for it.
Your specialists are part of a managed operation, with a team behind their work.
Our own offshore infrastructure
Specialists work from a secure, managed environment under one roof.
Team leads & managers
Shared leads and managers oversee each specialist’s work and keep your account coordinated.
Quality control department
Replies and resolutions are reviewed for accuracy, tone, and consistency.
Oversight that scales
Move to a dedicated lead, manager, and QA support as your account and volume grow.
A DIFFERENT WAY TO BUILD YOUR TEAM
Why store owners choose NexBee.
Less hiring overhead. More flexibility. E-commerce experience from the start.
| What to consider | In-house hire | NexBee Solutions |
|---|---|---|
| Monthly cost · full-time | $2,500–$4,000+ | Starting at ~$1,730/mo¹ |
| Hiring & training time | Weeks to months | Start within days² |
| Sick days, turnover & benefits | Managed by your business | Managed by NexBee |
| Coverage flexibility | Depends on staffing and schedules | Scale coverage to your needs |
| Specialized e-commerce experience | Depends on the hire | Built into the engagement |
Illustrative comparison from NexBee’s service offering. ¹ Starter at $10/hr, based on approximately 173 hours per month (40 hrs/week). ² Timing depends on requirements and onboarding readiness. Coverage and total costs are confirmed in your quote.
SEE THE DIFFERENCE FOR YOURSELFYour first 16 hours.
Your first 16 hours.
On us.
Try NexBee free across five days. Get to know the team and judge the work before you commit.
✓ No card✓ No contract✓ No pressure
Book your free trial ↗Continue at your chosen package rate if it’s a fit.
16hours of support
5 days to see what’s possible.
BEFORE WE GET STARTEDYour questions.
Your questions.
Answered.
Everything from platforms and pricing to your first few days.
Ask our team ↗How much does e-commerce customer support outsourcing cost?+
Starter begins at $10/hr. Growth, which adds chargeback prevention, review management, and abandoned cart recovery, is $15/hr. If you need a broader scope — marketing, website work, operations support — we’ll put together a free custom quote based on what you actually need.
Can I outsource just customer support, or do I have to buy a full package?+
Just support is completely fine. That’s what Starter is built for. Nobody’s required to buy services they don’t need — every package can be adjusted to fit.
Do you support Shopify, WooCommerce, and other platforms?+
Yes — Shopify, WooCommerce, and other major e-commerce platforms, along with common support tools like Gorgias, Zendesk, Tidio, and Freshdesk.
How fast can I get started?+
Most clients are running within days, not weeks. Your launch timing will depend on your requirements, access, and training needs.
Is there a free trial?+
Yes. Sixteen hours, spread across five days, completely free — enough to judge the quality of the work before you commit to anything. No card and no contract are required for the trial.
Can outsourced support actually reduce chargebacks?+
Fast, professional support can help resolve customer issues before they reach the bank. Chargeback prevention and handling are part of the Growth package; outcomes depend on the circumstances of each case.
You grow the store.
We’ll handle the support.
Tell us about your business. We’ll build the right team and plan around it.
Prefer a conversation? +1 817-717-9721LET’S BUILD YOUR TEAMYour next step
Your next step
starts with a conversation.
Tell us about your e-commerce support needs. Share the work you want to delegate, your preferred coverage, and the outcomes that matter to your business.
- A service plan tailored to your workload
- Coverage aligned to your time zone
- Clear scope, pricing, and next steps
What should you prepare before outsourcing?
Bring your recent workload, required coverage hours, current tools and the decisions your team needs to retain. Use this guide to turn those details into a clear starting scope.
E-commerce Customer Support Outsourcing: A Practical Guide ↗