Amanda D.
Patient Care Coordinator
MedicalCUSTOMER SUPPORT · VIRTUAL ASSISTANTS · OPERATIONSA good team
A good team
makes room to grow.
Good people on your team. Fewer things on your plate. More time to grow.
NexBee gives U.S. businesses a dedicated team for customer support, virtual assistance, and back-office work. We find and train the people, then manage the day-to-day work in your tools and processes.
✓ Dedicated to your business✓ Managed from day one
MEET SOME OF THE PEOPLE BEHIND THE WORK
Michael S.
Insurance Verification Specialist
InsuranceNeha K.
Claims Processor
InsuranceDedicated peopleAligned with your business
Managed for youGood people, with support behind them.
Meet the NexBee team ↗Dedicated full-time teams
Professionally managed operations
Flexible 24/7 coverage
500,000+
Customer interactions managed
120,000+
Inbound & outbound calls managed
100,000+
Support tickets resolved
OUR SERVICESSupport for customers
Support for customers
and the work behind the scenes.
Need help with customer support or the work behind the scenes? We’ll build a team around your needs, train them on your process, and stay involved as the work gets going.
Find the right support ↗One team, nine ways to help.
Find support for the work your business needs to get done.
1 / 9
01
Inbound & outbound support
Give customers a helpful first response, follow up with prospective clients, and keep appointments on track.
02
E-commerce support
Help shoppers with orders, returns, and the questions that come up after checkout—by phone, email, or chat.
03
SaaS technical support
Help users get set up, work through common issues, and route tougher tickets to the right technical people.
04
Virtual assistants & back office
Get help with calendars, records, customer follow-ups, and the small daily tasks that keep work moving.
05
Dispatch services
Keep schedules organized and drivers, technicians, and customers up to date using your workflows.
06
Medical billing
Get help with billing administration, documentation, and follow-ups, based on the access and scope you approve.
07
Telemarketing & lead generation
Keep outreach moving with prospecting, lead qualification, and appointment setting that follows your guidelines.
08
Omni-channel support
Give customers a consistent experience across phone, email, chat, and social channels.
09
Web, design & marketing
Get practical help with your website, design work, and digital marketing.
COST BREAKDOWNSee how the numbers
See how the numbers
could work for your team.
See what the numbers could look like for your team.
Compare a U.S. customer support wage benchmark with NexBee’s starting rate of $10/hour.
The same hours, side by side.
160 hours per person / month · USD
| What you pay | In-houseU.S. wage benchmark | NexBeeStarting service rate |
|---|---|---|
| Hourly ratePer person | In-house$15.27 | NexBee$10.00 |
| Hours per monthPer person | In-house160 hours | NexBee160 hours |
| Monthly costFor your selected team | In-house$2,443.20Wages only | NexBee$1,600.00Starting service fee |
Compare the estimated costs for the same number of hours.
A team, without the hiring processWe recruit and train the people who support your customers.
Day-to-day work, with oversightWe help keep daily workflows and customer conversations on track.
Coverage that fits your scheduleBefore launch, we agree on roles, schedules, tools, and what the team will handle.
Where these numbers come from
Wage source: U.S. Bureau of Labor Statistics, customer service representatives, May 2025. The low-end benchmark is $15.27/hour (the 10th-percentile threshold); the typical benchmark is the median of $21.53/hour. The low-end figure is not a legal minimum or a guaranteed hiring rate. Some workers earn less. Actual wages vary by location, role, and experience.
Calculation: hourly rate × 160 hours × team size. Monthly savings = in-house wages − NexBee service fees. Percentage savings = monthly savings ÷ in-house wages × 100. The 12-month estimate uses 1,920 hours per person (160 × 12), not a 2,080-hour working year.
Scope: This is a wage-to-service-fee estimate, not a full employer-cost comparison. Employer taxes, benefits, recruiting, office space, equipment, and software are not priced into the in-house total. NexBee starts at $10/hour; your final rate, minimum hours, tools, setup costs, and any additional charges depend on the agreed scope. The example does not represent 24/7 staffing or guarantee savings. Figures checked September 21, 2026.
ILLUSTRATIVE WORKFLOW
YOUR STORE, SUPPORTED
Orders overview
OrderActivityStatus
#10542Order confirmedPaid
#10541Shipping updateShipped
#10540Return requestIn review
Receive→Coordinate→Follow up
HELP FOR YOUR CUSTOMERS AND YOUR STOREE-commerce support
E-commerce support
for the questions after checkout.
We handle customer questions and routine store tasks, from order updates to returns. Your shoppers can reach us by email, chat, or phone.
- Order updates, returns & exchanges
- Abandoned-cart follow-ups & review replies
- Chargeback assistance & back-office operations
ILLUSTRATIVE WORKFLOW
SUPPORT WORKSPACE
Support tickets
TicketIssueStatus
#2048Account accessResolved
#2047API connectionTier 2
#2046Product setupIn progress
Triage→Investigate→Resolve
PRACTICAL HELP FOR YOUR SOFTWARE USERSSaaS technical support
SaaS technical support
when users need a hand.
Help users get started and work through technical issues with Tier 1–3 support. We follow your documentation and escalation process, and bring in engineering when a ticket needs them.
- Onboarding, account access & billing questions
- Troubleshooting, ticket triage & engineering handoffs
- Knowledge base updates & customer follow-ups
SUPPORT THAT FITS YOUR INDUSTRY
People who understand your day-to-day.
A team shaped around your customers, workflows, and the work your industry depends on.
BUILT AROUND YOUR BUSINESSA team you can count on.
A team you can count on.
Support for the everyday
work that keeps you moving.
Whether you need one dedicated person or a managed team, we bring hiring, training, and day-to-day oversight together.
Meet your operations partner ↗We find people who fit the work.
We look for the skills and experience your role calls for.
We train them on your way of working.
Your tools, your process, and the way you speak to customers.
We stay involved in the day-to-day.
Regular oversight, useful reporting, and quality checks help keep work consistent.
You have more time for what’s next.
Add support as your needs change.
IN OUR CLIENTS’ WORDSHear from the people
Hear from the people
who work with NexBee.
4.8/5
From 6 client testimonials on
the NexBee website ↗
Explore all 6 client reviews
★★★★★
Partnering with these guys has been a major operational upgrade for us. They brought consistency, responsiveness, and a level of professionalism that immediately improved the experience our clients receive every day.
Melissa Grant
CEO
★★★★☆
These guys helped us create a much more professional customer experience. Emails are answered faster, support feels more organized, and customers actually mention the quality of service in their reviews now.
Sarah Mitchell
Founder
★★★★★
What impressed me most was how quickly they adapted to our workflow. It never felt like working with an outside company — their team operated like an extension of our business from day one.
Ethan Walker
Managing Director
★★★★★
Our e-commerce store was struggling with delayed responses and customer complaints during peak sales periods. Their team stepped in and completely stabilized our support operations. We saw stronger customer retention and a clear improvement in online feedback.
Olivia Chen
Co-Founder
★★★★★
Their e-commerce support team genuinely understands customer experience. From handling order issues to responding to customer concerns, everything feels smooth, professional, and personal. We've seen a noticeable increase in repeat customers.
David Ramirez
Owner
★★★★★
Their e-commerce support team genuinely understands customer experience. From handling order issues to responding to customer concerns, everything feels smooth, professional, and personal. We've seen a noticeable increase in repeat customers.
Rachel Kim
Owner
SUPPORT THAT CAN GROW WITH YOU
Choose the team you need today.
Start with the level of support you need now, and add capacity as your business changes.
Essential
For a small team getting the support in place.
1–4 team members
Get a tailored quote- Dedicated full-time employees
- Industry-trained professionals
- Basic quality monitoring
- Payroll & HR managed
MOST POPULAR
Growth
For a growing team that needs more coverage.
5–15 team members
Get a tailored quote- Everything in Essential
- Dedicated team lead
- 24/7 support coverage
- Advanced QA & SLA reporting
Advanced
More oversight and specialist support.
15–50 team members
Get a tailored quote- Dedicated operations manager
- Tier 1, 2 & 3 support
- Custom performance dashboards
- Custom workflow design
Enterprise
Support for larger, more complex teams.
50+ team members
Get a tailored quote- Customized support levels
- Multi-department support
- Executive reporting
- Business continuity infrastructure
Your quote depends on your team, schedule, and the work you want covered. Savings vary by business.
GETTING STARTED, STEP BY STEP
A straightforward path to getting started.
We’ll plan the handoff with you, so your team knows what to do before launch.
1
Let’s talk
We talk through what you need help with and how your work gets done.
2
Your tailored plan
We put together a plan for the roles, services, and pricing you need.
3
Make it official
We confirm the details and get ready to set up your team.
4
Train & integrate
Your team gets familiar with your tools, workflows, and standards.
5
Launch & optimize
Your team gets started, with ongoing management and quality checks.
This is an example timeline. We’ll confirm dates based on your team and scope.
A LITTLE MORE CLARITYQuestions you might have.
Questions you might have.
Here are our answers.
Need an answer to something else?
How quickly can we get started?+
First, we learn what you need and map out hiring, training, and setup. Timing depends on your team and scope; a typical launch plan takes about 21 days.
Do you provide dedicated teams?+
Yes. Your dedicated team works on your account and learns your tools, process, and customer tone.
How do you ensure quality and performance?+
We agree on how work should be handled, review quality, and share performance updates so you can see how things are going.
Do you offer 24/7 customer support?+
Yes. 24/7 coverage is available when it fits your needs and selected service plan.
Do I need a long-term contract?+
We offer flexible support options. We’ll explain the service scope and terms during your consultation.
THE NEXBEE JOURNALIdeas for the work behind
Ideas for the work behind
better customer service.
Straightforward advice on customer support, daily operations, and building a team that can grow with you.
Explore the blog ↗
SaaS & TechnologySaaS Support Tiers: Build a Clear Escalation Process
A practical guide to setting Tier 1 and Tier 2 ownership, handing off complex issues, and keeping engineering in the loop.
Read the guide ↗
Healthcare & InsuranceRemote Healthcare and Insurance Support: A Handoff Checklist
Use this checklist to plan healthcare or insurance admin support, set access and escalation rules, and start with a manageable pilot.
Read the guide ↗
E-commerceE-commerce Customer Support Outsourcing: A Practical Guide
Work out which tasks to hand off, set clear refund rules, and track whether your e-commerce support is helping customers.
Read the guide ↗LET’S TALK ABOUT YOUR TEAMTell us what you want to improve.
Tell us what you want to improve.
We’ll help build the team.
Maybe you need another pair of hands. Maybe you need a whole support team. Tell us what’s slowing you down and we’ll talk through a good fit.
- A conversation about what you need
- A team sized for the work
- A clear scope and quote